Return and Refund Policy
Effective Date: July 20, 2023
Thank you for shopping at JE-X! We want you to be completely satisfied with your purchase. However, if you are not entirely happy with your order, we offer a straightforward return and refund policy to ensure your shopping experience with us is enjoyable and worry-free. Please review the following guidelines for returns and refunds:
- Returns Eligibility:
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Some items may be exempt from being returned for hygiene or safety reasons (e.g., personal care products, intimate apparel, earrings). Please check the product description to determine if an item is eligible for return.
- Perishable goods, such as food items, cannot be returned.
- Return Process:
- If you wish to initiate a return, please contact our customer support team within [insert number of days, e.g., 14 days] from the date of delivery.
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number, which is essential for processing your return.
- Please package the item securely and include the RA number on the return package.
- You will be responsible for the return shipping costs, except in cases where the return is due to a defective or incorrect item received.
- Refund Policy:
- Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item.
- If the return is approved, we will process your refund within [insert number of days, e.g., 5 business days], and a credit will automatically be applied to your original method of payment.
- Please note that the refund amount will exclude any original shipping charges, and these charges are non-refundable.
- Damaged or Defective Items:
- If your item arrives damaged or defective, please contact our customer support team immediately with clear photographs of the damaged or defective product.
- We will assess the situation and, if deemed eligible, provide you with a return authorization (RA) number and arrange for a replacement or refund.
- Late or Missing Refunds:
- If you haven’t received your refund within the specified timeframe, please check your bank account or credit card statement again.
- If the refund is still not reflected, contact your bank or credit card company, as it may take some time for the refund to be processed.
- If you have followed these steps and still have not received your refund, please contact our customer support team for assistance.
If you have any questions, concerns, or requests related to our return and refund policy, please contact our customer support team at:
We value your satisfaction, and our team is dedicated to resolving any issues you may encounter. Thank you for shopping at JE-X, and we hope you enjoy your experience with us!